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Client Survey

Name:
Organisation:
Address:
Telephone No:
E-mail:
Main Contact at Woodfines:

We are committed to ensuring the highest levels of client care. Obtaining structured feedback from clients is an essential part of this process.

Please help us by completing this survey providing an importance scoring and a
performance scoring using a scale of 1-7 where 1 is low or poor and 7 is high or very good. Please also provide your comments as appropriate.

Many thanks for your help!

 
Service Component Importance Rating
(1 low-7 high) 		Performance Rating
(1 low-7 high)
1. Approachable Solicitors
Comments
2. Understanding your needs
Comments
3. Ongoing communication
Comments
4. Reception by telephone
Comments
5. Reception at offices
Comments
6. Awareness of the full range of our Legal services
Comments
7. Quality of work
Comments
8. Meeting agreed deadlines
Comments
9. Value for money
Comments
10. Overall client care
Comments

 

For this section please provide us with your comments.

1. Where did you hear about Woodfines?
2. If there was one thing we could do to improve our support to you as a client, what would it be?
3. What do you think are our main strengths as a Law Firm?
4. What do you think are our main areas of weakness?
5. Do you use the services of any other Solicitors? If so, for which legal services?
6. Are there any other ways in which we could help you?
7. Any further comments?

Woodfines Services

If you would like details of our other services please tick the appropriate box.


Services for individuals:

Disputes Family Law
House Sale and Purchase Wills Probate Trusts & Tax  

 

Services for Business:

Commercial Law Commercial Property
Employment Landlord & Tenant Licensing
Litigation Regulatory Matters