Miss Young was extremely understanding and professional at all times. She dealt with my claim promptly and I feel she achieved the best outcome for me.
Hannah was approachable, welcoming and friendly, but professional.  A true asset to your organisation.

Helping someone like me with no clue through the legal process [was your main strength]. Hannah set realistic targets and did everything she said she would do. She made everything clear and easy to understand.

Exceeded my expectations in every sense. 
The service I got was outstanding, reliable and easy. I was definitely in safe hands. 
Friendly & understanding. Willingness to take on and look after people. Explains in plain language what is happening. I felt fully informed at all times. 
A kind and friendly practice that puts people first at all times. Always making sure the individual feels in control by giving the feedback they need going forward.
Hannah dealt with our problem which was both upsetting and difficult at the time, with a high level of compassion and understanding, and secured a very satisfactory outcome for us.
The service you provided was excellent.  You could not have done more to help me.  On the day of the court case Miss Young was there giving me all the support and encouragement she could.
Throughout our contact with Hannah there was an excellent sense of thorough professional support coupled with a comforting personal connection which was reassuring in terms of approachability and friendliness.